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THE ROUTING OF YOUR ORDER
Our many years of experience in distance selling have allowed us to develop a real logistical structure. We know all the constraints of transport and we are able to meet them.
So, we ship your orders all over the world with serious carriers.
The packaging of your packages, from the smallest to the largest, is in a double-fluted carton. The packaging is oversized and carefully packed with materials such as kraft paper to guarantee protection and respect for the environment.
Today we work with serious carriers with an international reputation. Depending on the volume, the weight or the destination, we may have to select the best carrier to guarantee a quality delivery and as soon as possible.
The average delivery time varies depending on the volume, weight or destination.
In France and Europe we can deliver in 24 to 48 hours
In Switzerland we can deliver in 3 to 4 days
In the French overseas departments and territories we can deliver in 3 to 5 days
In the rest of the world we can deliver in 2 to 5 days
Finally, all the expeditions that we carry out include insurance and will be given to you only against your own signature.
THE RETURN OF YOUR ORDER
In accordance with current regulations, all orders placed on our site are subject to a right of return. You have 14 days from the receipt of your order to request the return of your order.
HOW TO REQUEST THE RETURN OR EXCHANGE OF MY ORDER?
Log into your account - order tab - return
Contact us by email
Contact us by phone
HOW DO I RETURN MY ORDER?
The delivery of your return package is your responsibility. Be sure to package your content correctly and ship your order with a service that allows you to track your package.
The choice of carrier for your return package is yours. The post is however a provider adapted to individuals.
The content of your order must be in new condition and must in no case have been used - different from trying if it is a garment.
✔ If the return concerns an error on the part of our services, a prepaid return label will be sent to you by e-mail.
WHEN WILL I BE REIMBURSED OR WILL BE PROCESSED MY EXCHANGE REQUEST?
We make it a point of gold to process your request as soon as possible. We know how annoying it is to wait for a refund or an exchange, which is why with us, our logistics department processes returns the same day.
If you have requested a refund, it will be processed and sent the same day.
If you have requested an exchange, it will be sent within 24 hours